Refund policy

RETURNS POLICY

 

We accept UK returns within 14 days of your order being delivered. If 14 days have passed, unfortunately we cannot offer a refund. To be eligible for a refund your item must be unworn, unused, and in the same condition that you received it in. Please note that the customer is responsible for covering the shipping charges for returning the item to us.

 

We do not accept returns or refunds on items that have been used, worn, damaged or altered in any way from how it was delivered. We also do not accept returns & refunds on sale items.

 

As we are a handmade and made to order brand we cannot offer exchanges.

 

To initiate a return, please contact us at customersupport@pippainpink.com and we will guide you through the exchange process and provide the necessary instructions. We recommend securely packaging the item and sending it back via a tracked service and retaining proof of postage. Once your item is received and inspected, we will email you to confirm or reject the refund (Original shipping costs are non refundable).

 

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  • Check your bank account again.
  • Contact your credit card company or bank — it may take time before your refund is officially posted.
  • If you’ve done all of this and still have not received your refund, please contact us at customersupport@pippainpink.com

 

We reserve the right to refuse returns that do not meet our policy conditions. If a non-returnable item is sent back to us, it will be returned to you at your own cost.

If you have any questions about our refund policy or need assistance, please don't hesitate to contact us through this same email above. We are happy to help!!

 

WARRANTY FOR DAMAGED ITEMS

 

We quality check each item but we offer a 48 hour warranty for items that arrive damaged or with a production defect. If your item has a quality issue, please contact us within 48 hours of delivery with photos of the damage so we can assist you as quickly as possible. Approved warranty claims may qualify for a repair or replacement depending on the situation.

 

ORDER CANCELLATION

 

Due to the handmade and made-to-order nature of our pieces, we do not accept order cancellations once an order has been placed. We strive to clearly communicate product details, pricing, and whether items are sold individually or as part of a set across all product listings, and we kindly ask that customers review all descriptions carefully before completing their purchase. If you have any questions prior to ordering, we are always happy to assist.